/After HDFC Bank, now SBI’s YONO hit by a system outage

After HDFC Bank, now SBI’s YONO hit by a system outage

MUMBAI: After private lender HDFC Bank, state-owned State Bank of India’s flagship YONO app faced a system outage, forcing customers to vent their frustration on social media. SBI tweeted that it’s working towards fixing the issue and directed it customers to use its internet banking solution and YONO Lite instead.

“YONO SBI mobile application has been impacted due to a system outage,” the lender said on micro blogging site Twitter. “Steps are being take for restoration of uninterrupted service. We regret the inconvenience caused and request customers to use OnlineSBI and YONO Lite for their banking needs.”

Several customers claimed that the bank’s mobile application was facing a technical glitch and continued to show an error M005.

SBI which has a customer base of 490 million, processes at least 4 lakh transactions on its digital offerings on a daily basis. About 55% of the bank’s transactions are currently being conducted through the digital channel and half of it is contributed by Yono. The bank has 27.6 million users on Yono.

Meanwhile, taking cognisance of repeated system outages at HDFC Bank, RBI on Thursday temporarily halted the private lender from launching new digital offerings and onboarding new credit card customers. It’s MD and CEO Sashidhar Jagdishan apologised to customers and requested them to continue using their services.

“We take this opportunity to assure our existing customers that there is no reason to worry, you can continue to transact with the Bank without any concern,” Jagdishan said in a letter to customers. “We realize that as our valued customer, you expect us to maintain a very high standard of service quality and experience,” he wrote. “And sometimes, we have not been able to live up to your expectations. For that, please accept our sincere apologies.”

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